Terms and Conditions

TERMS AND CONDITONS

Welcome to our website ledamassweets.com We have worked hard on the website of Damas Sweets to offer you the best shopping experience and hope you enjoy everything this site offers.

Ledamassweet.com (“the Site”), owned and operated by Le Damas Sweets LLC, a limited liability company registered in the United Arab Emirates (UAE) under License No. 694095 and headquartered in Al Qusais 1, Central Dubai in the UAE.

These Terms of Use and all additional policies and conditions (if applicable) on the Site provide us with the terms and conditions for accessing and using the Site, Services and Applications, including our Mobile Application (collectively the “Services”).

Site Provisions
Please read these terms and any other terms of use posted on the Site as collectively constituting the provisions of our Site governing your use of our Site and the Services it provides (including Website, Call Center and Mobile Application). We may change these Terms of Use from time to time without notice to you by posting the updated Site Terms, so be sure to check for updates regularly. The registration of a purchase order through our website is your approval of the latest version published on our website. If any change in the law means that we have to change the terms of our site after you register for a purchase order – but before it is implemented – we are obliged to apply that change to your application. In all other cases, the published version will be applied at the time of registration of your application. If you disagree with the site’s terms, you should not use them.

Eligibility
We aim to make the site and related services accessible to as many users as possible. But we ask you to be at least 18 years old and have the ability to do the following:

(I) payment by one of our accepted payment methods;

(Ii) approve these provisions;

And (iii) conclude binding requests with us. In addition, we are currently only able to deliver orders placed on this site to areas within the UAE.

Registration
In order for you to take advantage of the advantages and services of this site, you may either use the site based on the “visitor experience” or create an account and register your data for us.

If you are a member of Twitter and / or Facebook, you can also log in with your Twitter and / or Facebook membership. You are always responsible for ensuring the integrity, completeness, completeness and completeness of any personal data or payment data you provide to us. You can update your data by contacting us via this link or by contacting our contact center at 0507444011 or you can update it on your personal website. Please keep your account data and password secure. Our customer service representatives will never ask you for your password. We are committed to complying with our Privacy Policy, but we are not responsible for any loss incurred by any customer due to misuse of this data. Please notify us as soon as possible if you think your account has been hacked. By registering for any purchase order on the Site, you are satisfied that you have met the eligibility criteria described above and that you confirm that the information you have provided is information of your own and is accurate in all respects. Commercial entities are not eligible for our registration.

Applications
When you register for us, you will then – in accordance with your rights to cancel or return the Products – you commit to purchase the products mentioned in the application and at the price indicated therein, including any delivery charges, the cost of payment in cash upon receipt, taxes and customs duties,

Applications are subject to our acceptance, which we may exclude at our sole discretion, including for reasons such as incompetence, inability to confirm payment authorization, suspected fraud, restrictions on shipping and availability of inventory. The products placed in your shopping basket are not kept on our site until you pay for them. If you have chosen the cash payment method upon receipt for your order via our website, our team will contact you to confirm your order before shipping. If we can not reach you and communicate with you, we are sorry to inform you that your order may be canceled.

Your order will be accepted by email. However, the request will only be confirmed when you receive an email from us confirming that the product (s) in question are sent to you. No other party has the authority to confirm acceptance of the purchase order. Once the order has been confirmed it has been concluded in Dubai, United Arab Emirates.

payment methods
You can use one of the following payment methods: (1) debit / credit card, or (2) cash on delivery.

Debit Cards / Credit Cards: We accept Visa and MasterCard whether it is an ATM card or a credit card issued from anywhere in the world. . There is no type of surcharge to use debit cards or credit cards

Cash on delivery: For customers who do not have debit / credit cards, they can pay in cash when they receive COD as their alternative payment method. This allows you to pay cash to the shipping company upon receipt of your order

DELIVERY OF YOUR ORDER

1. Delivery Costs. The costs of delivery will be as displayed to you on our Site.
2. Delivery Date. This information will be displayed to you on our Site.
3. Delivery Delays:
   1.  if there is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;
   2.  if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
   3.  if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
4. ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
5. Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
6. Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
7. Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
8. delivery countries. Only United Arab Emirates.
9. delivery estimated period. up to 48 hours maximum

Trademarks and Copyright
All intellectual property rights, whether registered or unregistered on the Site, and all information and designs contained on the Site, are our property, including, but not limited to, text, graphics, software, images, video, music and sound, and their selection and coordination, Software and symbols of main sources and programs. All content on the Site is also protected by copyright as a collective work subject to UAE copyright laws and international conventions. All rights reserved.

Law enforcement and judicial bodies
These Terms and Conditions shall be construed and applied under applicable laws in Dubai, United Arab Emirates. Following a detailed submission to the arbitration below, each team agrees to appear here before the Dubai courts and judicial bodies, and to waive any objections based on the place of the proceedings.

Arbitration
As well as any legal or equitable compensation, we may revoke immediately, and without prior warning, these terms and conditions or cancel any of your rights granted or all under the terms and conditions. We will immediately cancel, as well as any legal or equitable damages, all your passwords, traffic or other identification methods, and we reject any visit or use of this Site, entirely Or in part. Any revocation of this Agreement shall not affect all rights and obligations (including, but not limited to, payment obligations) of Parties prior to the date of revocation. You also agree that the Site is no longer responsible for you or any other individual as a result of suspension or termination of the Site. If you are not satisfied with this site or any of its terms or conditions or rules or policies or guidelines of a sole and exclusive Vhalk then it is to stop using the site.

Cancellation
You can contact us at any time before your order is classified as “executed” on our online product tracking system, to cancel or change the order. If you do so, we will do the following at your request: (i) cancel the application for free and return the full amount paid to you; (ii) do our utmost to change it, as the inventory is available, and any price adjustments. If the order has been processed, please wait for the product to be delivered and use the return process. Our team has the right to cancel your order if you have chosen the payment method in cash upon receipt, and we have not responded to our attempts to contact you to confirm the order before delivery.

RETURNS

1. The table below sets out our return policy with respect to certain product categories:

   Return	Return (Possibility)	Return Condition
   You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product.	Yes For refurbished products, you must return the product within seven (7) days of receipt of shipment.	Product is unused, in original unbroken packaging and includes all tags.

1. Your Refund:
   1.  For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:

      In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

      1.  if the products are faulty or not as described on our Site; or
      2.  if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
2. Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
   1.  if you paid by cash on delivery, we will issue a refund to your wallet; or
   2.  if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

1. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
   1.  if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
   2.  if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
   3.  if you have cancelled your order before shipping, an automated refund will be provided back to you.